Senior Data & Reporting Analyst – Mortgage

Description

Responsible for financial reporting, planning and analysis for Mortgage Servicing. Supports the business by providing financial reporting and analysis to aid business management and gives guidance and advice on accounting issues and the financial implications of business trends. Responsibilities typically include ensuring adequacy of controls, P&L and Balance Sheet reporting, and reconciliations. Product control functions will also have responsibility for inventory pricing and mark review and will liaise with other business and infrastructure areas to resolve issues. Also covers incumbents responsible for managing the controlling firm's needs with respect to risk by ensuring that adequate controls, risk reporting and analysis processes are in place. Individuals in this position act as a resource for other team members; may lead projects with limited risks and resource requirements.

Primary responsibilities include

• Primary focus of role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the department at a broader level.
• Assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service.
• Manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues.
• Serve as subject matter experts with vendor relationships and serve as business unit liaison with other departments. Has knowledge of best practices and how own area integrates with other; is aware of the competition and the factors that differentiate the company in the market.
• Collect, review and analyze highly complex data and/or documentation to ensure compliance with department SLAs, policies, procedures and/or regulatory and risk requirements.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor’s Degree in Finance, Accounting, Economics, Business Administration, Data Analytics, or a related field.
• Proficiency in SAS and SQL for data extraction, transformation, and analysis, with the ability to write complex queries and automate reporting processes.
• Strong understanding of financial reporting principles, including P&L, balance sheet, reconciliations, and internal controls.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data sets and provide actionable insights.
• Strong communication skills, both written and verbal, to effectively collaborate with cross-functional teams and present findings to senior leadership.
• Attention to detail and accuracy, especially in high-stakes reporting environments.

• Preferred Qualifications

• Experience with Tableau or other data visualization tools to create dashboards and visual reports that support business decision-making.
• Working knowledge of Python, particularly for data manipulation, statistical analysis, and automation of reporting tasks.
• Background in the Mortgage Servicing industry, with familiarity in servicing operations, regulatory requirements, and risk management practices.
• Understanding of risk and control frameworks, including the ability to assess and implement adequate controls and ensure compliance with internal and external standards.
• Project management experience, including leading cross-functional initiatives, process improvement efforts, and vendor relationship management.
• Knowledge of industry best practices, competitive landscape, and how financial analysis supports strategic business positioning.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 9-5
• Hybrid: 4 days onsite and 1 day remote

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.